Notice of Privacy Practices




If you have any questions about this Privacy Notice, please discuss them with your clinician. If you still have questions, you may also contact our Privacy Officer at 973-675-3817.

I. Introduction

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. This Notice also describes your rights regarding health information we maintain about you and a brief description of how you may exercise these rights.  This Notice further states the obligations we have to protect your health information. It is our duty to maintain the privacy of PHI, to abide by the terms of the privacy notice currently in effect and to provide individuals with notice of its legal duties and privacy practices relative to PHI.

“Protected health information” means health information (including identifying information about you) we have collected from you or received from your health care providers, health plans, your employer or a health care clearinghouse.   It may include information about your past, present or future physical or mental health or condition, the provision of your health care, and payment for your health care services.

II. How We Will Use and Disclose Your Health Information

We will use and disclose your health information as described in each category listed below.  For each category, we will explain what we mean in general, but not describe all specific uses or disclosures of health information.

A. Uses and Disclosures That May Be Made with Your Written Consent

  1. For Treatment. Upon signing our Treatment Authorization and Consent Form, we may use and disclose your health information within Family Connections to provide your health care and any related services.  For example, we may use and disclose your health information among our staff to coordinate recommended services.
  2. For Payment. We may use or disclose your health information so that the treatment and services you receive are billed to, and payment is collected from, your health plan or other third party payer.  For example, we may disclose your health information to permit your health plan to take certain actions before your health plan approves or pays for your services.  These actions may include:
    • making a determination of eligibility or coverage for health insurance;
    • reviewing your services to determine if they were medically necessary;
    • reviewing your services to determine if they were appropriately authorized or certified in advance of your care; or
    • reviewing your services for purposes of utilization review, to ensure the appropriateness of your care, or to justify the charges for your care.
  1. For Health Care Operations. We may use and disclose health information about you for our operations. These uses and disclosures are necessary to run our organization and make sure that our consumers receive quality care.  These activities may include, by way of example, quality assessment and improvement, reviewing the performance or qualifications of our clinicians, training students in clinical activities, licensing, accreditation, and development, and general administrative activities.
  2. For Sending and/or Receiving Information through a Health Information Exchange Organization (HIE).  We may partner with one or more Health Information Exchange Organizations (HIEs) to access and disclose your health information for the purposes described in this notice, including treatment, payment, or health care operations.  HIEs allow participating physicians, healthcare facilities, or other authorized users to share your information electronically, which can reduce medical errors, eliminate redundant care, and reduce unnecessary costs.  You have a right to decline participation in an HIE.  If you decline participation in an HIE, your information will not be accessible from the exchange networks, however, all other typical uses and releases of your information will continue in accordance with this Notice and applicable laws.  Upon request, we will provide you with additional information about the uses and disclosures of your Protected Health Information in connection with each Health Information Exchange in which we participate.

We may combine health information of many of our consumers to decide what additional services we should offer, what services are no longer needed, and whether certain new treatments are effective.  We may also combine our health information with health information from other providers to compare how we are doing and see where we can make improvements in our services.  When we combine our health information with information of other providers, we will remove identifying information so others may use it to study health care or health care delivery without identifying specific clients.

We may also use and disclose your health information to contact you to remind you of your appointment.

B. Uses and Disclosures That May be Made Without Your Consent, Authorization or Opportunity to Object.

  1. Emergencies.  We may use and disclose your health information in an emergency treatment situation.  By way of example, we may provide your health information to a paramedic who is transporting you in an ambulance.
  2. As Required by Law.  We will disclose health information about you when required to do so by federal, state or local law.
  3. To Avert a Serious Threat to Safety.  We may use and disclose health information about you when necessary to prevent a serious and imminent threat to your safety or to the safety of the public or another person.  Under these circumstances, we will only disclose health information to someone who is able to help prevent or lessen the threat.
  4. Abuse and Neglect Authorities. We will report child abuse or neglect and elder abuse as required by law to report such abuse, neglect or domestic violence.
  5. Health Oversight Activities.  We may disclose health information about you to a health oversight agency for activities authorized by law.  Oversight agencies include government agencies that oversee the health care system, government benefit programs such as Medicare or Medicaid, other government programs regulating health care, and civil rights laws.
  6. Disclosures in Legal Proceedings.  We may disclose health information about you when we are court ordered to do so by a judge.
  7. Law Enforcement Activities.  We may disclose health information to a law enforcement official for law enforcement purposes when:
  • we report criminal conduct occurring on the premises of our facility; or
  • we determine that the law enforcement purpose is to respond to a threat of an imminently dangerous activity by you against yourself or another person; or
  • the disclosure is otherwise required by law.8. Medical Examiners. We may provide health information to a medical examiner.   Medical examiners are appointed by law to assist in identifying deceased persons and to determine the cause of death in certain circumstances.
  1. Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may disclose health information about you to the correctional institution or law enforcement official.
  2. Workers’ Compensation. We may disclose health information about you to comply with the state’s Workers’ Compensation Law, provided we have an Authorization for Release of Information.

III.    Uses and Disclosures of Your Health Information with Your Permission.

Uses and disclosures not described in Section II of this Notice of Privacy Practices will generally only be made with your written permission, called an “authorization.”  You have the right to revoke an authorization at any time.  If you revoke your authorization, we will not make any further uses or disclosures of your health information under that authorization, unless we have already taken an action relying upon the uses or disclosures you have previously authorized.

IV. Your Rights Regarding Your Health Information.

A. Right to Inspect and Copy.

You have the right to request an opportunity to inspect or copy health information used to make decisions about your care – whether they are decisions about your treatment or payment of your care.  You must submit your request in writing with a brief explanation for purpose to your treating counselor or physician. If you request a copy of the information, we may charge a fee for the cost of copying, mailing and supplies associated with your request.

We may deny your request to inspect or copy your health information in certain limited circumstances.  In some cases, you will have the right to have the denial reviewed by a licensed health care professional not directly involved in the original decision to deny access.  We will inform you in writing if the denial of your request may be reviewed.  Once the review is completed, we will honor the decision made by the licensed health care professional reviewer.

B. Right to Amend.

For as long as we keep records about you, you have the right to request us to amend any health information used to make decisions about your care – whether they are decisions about your treatment or payment of your care.  To request an amendment, you must submit a written document to our Privacy Officer and tell us why you believe the information is incorrect or inaccurate.

If we deny your request to amend, we will send you a written notice of the denial stating the basis for the denial and offering you the opportunity to provide a written statement disagreeing with the denial.  If you do not wish to prepare a written statement of disagreement, you may ask that the requested amendment and our denial be attached to all future disclosures of the health information that is the subject of your request.

If you choose to submit a written statement of disagreement, we have the right to prepare a written rebuttal to your statement of disagreement.  In this case, we will attach the written request and the rebuttal (as well as the original request and denial) to all future disclosures of the health information that is the subject of your request.

C. Right to an Accounting of Disclosures.

You have the right to request that we provide you with an accounting of disclosures we have made of your health information.  But this list will not include certain disclosures of your health information, by way of example, those we have made for purposes of treatment, payment, and health care operations. To request an accounting of disclosures, you must submit your request in writing to the Privacy Officer.

D. Right to Request Restrictions.

You have the right to request a restriction on the health information we use or disclose about you for treatment, payment or health care operations.  You may also ask that any part (or all) of your health information not be disclosed to family members or friends who may be involved in your care.

Family Connections will carefully consider all requests for restrictions on how we will use or disclose your health information, however we are not required to grant your request unless it relates solely to a health care item or service for which Family Connections has been paid out-of-pocket, in full.  To request a restriction, you must either complete a “Request for Restrictions on the Use and/or Disclosures of Protected Health Information” form with a Family Connections Manager or send a written request the restriction to Family Connections’ Privacy Officer.

E. Right to Request Confidential Communications.

There may be circumstances warranting communication with you, for example, rescheduling of an appointment or providing an appointment reminder. You have the right to request that we communicate with you about your health care only in a certain location or through a certain method.  For example, you may request that we contact you only at work or by telephone.

To request such a confidential communication, you must make your request in writing to your counselor or doctor treating you. You do not need to give us a reason for the request; but your request must specify how or where you wish to be contacted.

Should you choose to be contacted by unencrypted email or text messages, it is important that you know that this form of communication is not completely secure.  Because of the many internet and e-mail factors beyond our control, we cannot be responsible for misaddressed, misdelivered or interrupted e-mail.  While Family Connections has safeguards in place to protect the security of your electronic information when it is stored in our databases, and makes every effort to ensure we enter recipient email addresses correctly, we are not liable for breaches of confidentiality caused by yourself or a third party.  If your email is a family address, or you share a phone with other family members, other people may see your messages, therefore, please be aware that you e-mail or text at your own risk.  Email and text are best suited for routine matters and simple questions and should not be used for treatment purposes or sensitive information.  Further, you should not send us e-mail or text messages for urgent or emergency situations or for matters requiring an immediate response.

F. Right to Notice of a Breach

We take very seriously the confidentiality of our patients’ information, and we are required by law to protect the privacy and security of your PHI through appropriate safeguards.  We will notify you in the event a breach occurs involving or potentially involving your unsecured PHI and inform you of what steps you may need to take to protect yourself.

G. Right to a Paper Copy of this Notice.

You have the right to obtain a paper copy of this Notice of Privacy Practices at any time.

 V. Confidentiality of Substance Abuse Records

For individuals who have received treatment, diagnosis or referral for treatment from our drug or alcohol abuse programs, the confidentiality of drug or alcohol abuse records is protected by federal law and regulations.  As a general rule, we may not tell a person outside the programs that you attend any of these programs, or disclose any information identifying you as an alcohol or drug abuser, unless:

  • you authorize the disclosure in writing; or
  • the disclosure is permitted by a court order; or
  • the disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit or program evaluation purposes; or
  • you commit or threaten to commit a crime either at the drug abuse or alcohol program or against any person who works for our drug abuse or alcohol programs.

A violation by us of the federal law and regulations governing drug or alcohol abuse is a crime.  Suspected violations may be reported to the Unites States Attorney in the district where the violation occurs.

Federal law and regulations governing confidentiality of drug or alcohol abuse permit us to report suspected child abuse or neglect under state law to appropriate state or local authorities.

Please see 42 U.S.C. § 290dd-2 for federal law and 42 C.F.R., Part 2 for federal regulations governing confidentiality of alcohol and drug abuse patient records.

 VI. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services.  To file a complaint with us, contact our Compliance Officer. There will be no retaliation against the individual if a complaint is made.

VII.  Changes to this Notice

We reserve the right to change the terms of our Notice of Privacy Practices. We also reserve the right to make the revised or changed Notice of Privacy Practices effective for all health information we already have about you as well as any health information we receive in the future.  We will post a copy of the current Notice of Privacy Practices at each site where we provide care.  You may also obtain a copy of the current Notice of Privacy Practices by accessing our website at www.familyconnectionsnj.org or by asking for one any time you are at our offices.

VIII.  Who will follow this Notice

All locations comprising Family Connections will follow this notice. In addition, these entities site or locations may share health information with each other for treatment, payment or health care operation purposes.

Effective Date: January 1, 2021